Frequently Asked Questions


Have a Question? Find the Answers Here!

We appreciate your interest in the products and services we offer. Our goal is to provide you with as much information as possible to allow you to make an informed decision about your web design/development, graphic design or eBay needs.

Below you will find links to some of our most frequently asked questions, categorized by topic. If you do not find the answer to your question here, please feel free to contact us.

General Information
Why Do I Need a Web Site?
Why Should I Choose Epic Web Design?
Are You eBay Certified?
What Services Do You Provide?
What Do You Charge?
Where Can I View Some of Your Work Samples?
Who is Your Company President/Owner?

 

General Customer Help
Why Do I Need to Register?
How Do I Opt In/Opt Out of Your Mailinglist?
How Can I Check the Status of My Order?
Technical Issues
How Do I Use the DIY On Site Design Program?
I'm Having Problems Registering or Logging Into My Account...
Why Can't I Use Some of the Links in My Member Area?

Still Have Questions? Contact us today to see what we can do for you!



Why Do I Need a Web Site?
There are many reaons to establish a web presence these days: e-commerce, advertising, increased business traffic, communication, information exchange, etc. The internet offers many exciting possibilites and can be an excellent source of increased exposure and/or revenue for you. There is no single reason why someone should have a website. Each internet user is different and individual needs vary.

As a corporation or small business, you many be looking to add to your customer base, increase revenue and sales, or offer convenient features for your existing customers. If so, a website is a great way to do so. Or maybe your goal is to provide a means of communication or exchange of information. A website gives you the opportunity to keep current information available to your customers, while providing them with easy access to the information they need.

As an individual, you may be looking to establish a personal home page, blog, or online photo album to share your thoughts, images or other information with friends and family. A website is a great way to do this.

No matter what your needs are, our services are tailored to give you the results you want. From corporate to personal, basic to complex and everything in between, we will design a site that will meet and exceed your expectations. If desired, we will also develop and implement a marketing strategy to further accomplish your goals.


Why Should I Choose Epic Web Design?
There are a number of website development companies around today and making the decision on who to choose for your site can be a difficult one. At Epic Web Design, we understand this and strive to make sure you feel confident in your decision to hire us. Many companies today will build your website for you, but may leave you feeling "lost" once the site is complete. Our personalized customer service and on-going support is designed to keep you informed every step of the way, and to give you the assurance of knowing how your website works and what it will do for you.

If you have already read our Company Overview you know that our commitment to customer satisfaction is our first priority! For this reason, we will not only deliver a finished product which meets your individual needs, but we will also walk through the design and structure with you so that you feel comfortable with the product we deliver. We work closely with you each and every step of the way, keeping you informed of the progress and allowing you to review the site, step-by-step, to ensure you are completely satisified.

We also understand that not everyone is a technical expert. We believe that everyone has the right to have a web presence, no matter what your level of expertise is - you don't have to be web savvy in order to have a website! Although some of our technical expertise may be above and beyond your level of understanding, we feel it is vital that you have a basic understanding of how your website works. Our staff specializes in translating "techno-speak" into plain english, thus enabling us to communicate with you on whatever technical level you may be at. We won't intimidate you with technical jargon. Instead, we will provide simple explanations to your questions and basic training on how to use and/or build upon the website we design for you. The end result is a product that meets your specific needs and, most importantly, a product that you will be able to use!


Are You eBay Certified?
Yes! We are proud to be an eBay Stores Certified Designer. This means that we have undergone a strict certification process with eBay. For full details on the eBay solutions we offer, please refer to our eBay Services section.


What Services Do You Provide?
We are proud to be a full-service solution provider for all of your internet needs. This includes everything from web site design, development and marketing, to eBay solutions, graphic design and online video production! For complete details on all of our services, please visit our Services Overview page.


What Do You Charge?
Because the majority of our services are custom tailored to meet the specific needs of our clients, the prices vary accordingly. Even so, we strive to offer affordable solutions to meet the needs of nearly every budget. Once we know the details of your project, we will be happy to provide you with a no-obligation, no-hassle price quote absolutely FREE!


Where Can I View Some of Your Work Samples?
Our Work Sample Portfolio offers a variety of work samples that you can view. From Web Site Design, to eBay Listing Templates, to Online Videos -- you can check it all out.


Who is Your Company President/Owner?
The internet has emerged as a mainstream source of information, commerce and entertainment, and our Company President/Owner, Raundi S. Jones, has been involved, nearly from the beginning. She began in the Multimedia/Internet Industry in 1991, holding various positions in and around the Puget Sound Region of Seattle, WA. Her background as a Multimedia Executive is diverse and fairly technically inclined, including: Website Design & Development, Graphic Design, Digital Mapping (GIS), Software Programming & Development, Desktop Publishing, Technical Writing, Technical Training, Project/Team Management, Marketing & Advertising, Site Promotion, and the Development of Online Partnerships.

After spending several years running a Multimedia Production Company, she moved on to serve as the Marketing & Operations Manager for a Seattle-based online sales and marketing company. During this time, she also provided her expertise to another Seattle-based dot.com corporation. In her position as CTO with this firm, she was responsible for heading up the development and maintenance of a newly emerging events/entertainment web community and auction site. In 1999, she decided to utilize her diverse experience and began her own company, Epic Web Design.

Her professional experience, combined with the ability to recognize emerging trends, has allowed her to stay on top of the ever-evolving Internet industry. Her unique perspective on the work environment and her commitment to client satisfaction has enabled her to build Epic Web Design into the successful and exciting company it is today. She currently resides in Jacksonville, NC with her husband, GySgt Andrew Jones of the United States Marine Corps.


Why Do I Need to Register?
You may browse our entire site as a Guest, but we do ask that you register when making any purchases or ordering any services. Registration is 100% free and provides you with many additional benefits. This includes the ability to track your order status online, save your billing and shipping information/preferences for future purchases, obtain/retrieve lost download keys, opt in/opt out of our mailing list, and more. As a member, you also receive periodic discounts and special offers not available to the general public.

If you are a client (i.e., you've ordered services) your membership also provides you with immediate access to your project status, links to preview your project during the design process, links to view and pay your bill online, etc.


How Do I Opt In/Opt Out of Your Mailinglist?
When you register with us, your email address is automatically added to our Preferred Customer Mailing List. This information is kept stricly private within our database. We do not sell or rent your information to any person, business or entity. As a Preferred Customer, you will periodically receive email newsletters from us to announce new features, limited-time discounts and/or special offers.

If you choose to Opt Out of any future mailings, simply log into your account and select the "Update Your Account Profile" link. Scroll down to the bottom of the page and check the box labeled "I prefer to Opt Out of Future Mailings." Your email address will be removed from our mailing list immediately.

If you have previously opted out of our mailing list but would like to Opt In again, just log into your account and choose the "Update My Account Profile" link. Confirm that the email address listed for you is the one where you would like us to send your mail. Then, scroll down to the bottom of the page and check the box labeled "Yes, please send me future mailings." Your email address will be added back into our mailing list immediately.


How Can I Check the Status of My Order?
If you have made a purchase from our site or placed a project order, you may check the status of your order at any time. Simply log into your account and select the "Check Order Status" link. This will provide you with your order summary and it's current status. (Note: For on-going projects such as web design or custom eBay listings, your link will say "View Your Current Project(s)/Check Order Status." This will provide you with your order summary and current status, but will also provide a "Preview Project Now" link which allows you to view the work in progress.


How Do I Use the DIY On Site Design Program?
This feature is currently being upgraded to provide a more user-friendly, feature-rich experience for our customers. Once the new version is launched, we will provide complete usage details here, as well as on the main program page.


I'm Having Problems Registering or Logging Into My Account...
Although we've tried to make our site as user-friendly as possible, we understand that problems can arise. If you are experiencing problems logging into your account, we hope you will find a solutions here:

Registration Issues:

  • How Do I Register? Registration is FREE and easy! Simply click the "Customer Login" link found at the top of every page of our site. Enter your email address, your desired UserName and desired Password in the fields provided. Please note: All fields are case-sensitive! Once you have submitted your information, you will be taken to your Account Profile page. Although most fields on this page are optional, you must provide us with your First and Last Name and the answer to our Security Question. This information will be used in case you lose your log in information.
  • Error Message: The email address you entered is already in our records. If your email address is already in our records, you may have already registered with us. You may want to use the link to retrieve lost UserNames and Passwords. We will send your log in information to you at the email address on file.
  • Error Message: The UserName you selected is already in use. We're sorry, but if the UserName you wish to use is already registered to someone else, you will need to select a different UserName.

Log In Issues:

  • Error Message: Invalid UserName. Please Try Again. If you receive this message, it usually means that you have either typed your UserName incorrectly (it is case-sensitive) or the UserName you entered was not found in our database. Double-check your spelling and case-usage and try again.
  • Error Message: Your UserName and/or Password did not match. Please try again. If you receive this message, it means that the password you entered does not match the password we have on record for your UserName. Remember, the password field is also case-sensitive, so be sure you enter it correctly.
  • Oops! I Forgot My UserName and/or My Password. Don't worry! At the bottom of the log in page, you will see a link for assistance with lost/forgotten UserNames and Passwords. Simply click the link and enter your email address (be sure to enter the one that is associated with your member account) and correctly answer the Security Question. Both fields are case-sensitive. If your information matches what we have in our database, you will receive an email from us with your log in information. Please allow up to 5 minutes for your email to arrive.


Why Can't I Use Some of the Links in My Member Area?
If you are finding broken links or options within the Member area that are not working, we apologize. We are currently undergoing a complete restructuring of our system in an effort to provide better customer service, products and features to our Members. During this process, certain features and functionality will be temporarily disabled. Once the site restructuring is complete, all of the links and features will be re-enabled for your use. We apologize for any inconvenience this may cause you, but we are confident that the updated site will better meet your needs.

Still Have Questions? Contact us today to see what we can do for you!